The Menu module can be used to ask a caller a question where the answer to the question is given as a selection using the phone keypad. Eg. "For accounts, press 1. For support, press 2. Or to speak to an agent, press 3" or "If you are calling about Health insurance, press 1. If you are calling about Life insurance, press 2".
1. Basic Info
Click on the Basic Info icon to change the familiar name for the module, set the helper button (the key that will reply the module eg. "to hear this message again, press *) (optional) and to set any specific tag for the module (optional). You can also copy or delete the module here.
2. Voice Message
Click on the Voice Message icon to select whether you want the message for the module read as text to speech (TTS) or upload a pre-recorded WAV file.
Click on the Branching icon to switch on your branching options and enter your answer tags. The tags will show up in your reporting for the call.
Note: You need to refer to these options in the TTS editor or pre-recorded .WAV file (eg. Press 1 for Accounts). These options are NOT read out from the branching fields.
4. Error Handler
Click on the Error Handler icon to set the number of times you will permit the caller to retry their selection if they enter an invalid menu option. You can also set the required error handler here (i.e. the action that will occur once the retries have been exhausted).
5. No Response Handler
Click on the No Response Handler icon to set the DTMF Timeout (i.e. the time the system will wait before it rules that no response has been entered), set the number of times you will permit the caller to retry their selection if they do not enter a response. You can also set the required no response handler here (i.e. the action that will occur once the retries have been exhausted).