You can use the Transfer module to connect the call to a live agent e.g. "Press nine to talk to an customer service representative".
Module Settings
1. Basic Info
Click on the Basic Info icon to change the friendly name for the module, set the number to transfer to and to set a specific tag if required. You can also copy the module or delete the module here.
Note: the number should be in the format [country code][number] with not leading 0 or + prefix
2. Voice Message
Click on the Voice Message icon to select whether not you would like the module to play a message to the caller before it transfers the call, and if so, select whether that message is delivered via text to speech (TTS) or a pre-recoded WAV file.
3. Agent Message
Click on the Agent Message icon to select whether not you would like the module to play a message to the agent who answers the call before it connects the caller to the agent, and if so, select whether that message is delivered via text to speech (TTS) or a pre-recoded WAV file.
Note: When a call is transferred, a new call to the transfer destination is established and kept open for the duration of the call. This second call will also incur per minute voice rates.